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ARE YOU AWARE OF THE SAPS’S NEWLY ESTABLISHED NATIONAL SERVICE COMPLAINTS CENTRE?

  1. The newly established SAPS Service Complaints Centre, which forms part of the Component: Management Intervention Analysis Centre and Service Complaints, is in place to assist the community in receiving optimal service delivery and reducing complaints against the police.
  2. Besides for complaints being dealt with on an individual basis, an aggregation of all complaints is also done with a view to identifying trends through analysis, of which the findings are then utilised to inform management to effect corrective action.
  3. Any dissatisfaction or disappointment by any person or organisation, locally, regionally and internationally, in relation to the conduct or lack thereof, of the service that was rendered or supposed to have been rendered by the SAPS, as represented by its employees, will be investigated to ensure that it is redressed to the satisfaction of the complainant.

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